Responsible for support of the PC needs of corporate office employees. Areas of support include but are not limited to providing the PC tools (hardware, software, supplies, peripherals), needed by these customers, maintaining those tools, and education the user on the correct use of the tools. Daily close coordination between this individual and the Manager, Workstation Support is essential to the Support Group’s ability to meet the overall needs of the user base.
Essential Duties And Responsibilities
Include the following:
- Hardware/Software Installation, Support, & Repair – Respond to help calls for needs of the users at corporate headquarters facility.
- Prioritize assigned tasks and assist other group members in resolution of calls when necessary.
- Define purchase specifications for new equipment, repair parts, upgrades, etc.
- Provide limited support to other operation companies as needed.
- Assist in the evaluation of new equipment, software, and peripherals.
- Work with management in development of any means of improving the effectiveness of the support group.
- Work closely with LAN Support Specialists to ensure the workstation configurations and problems are handled in the most effective manner for overall customer satisfaction.
- Assist in special projects as assigned.
- All help desk calls are correctly prioritized or handled in a timely manner with emphasis on ensuring customers satisfaction and minimum down time with the microcomputer equipment.
- Maintain knowledge of current technical and industry information.
- Assigned tasks are resolved with minimal difficulty in a self-efficient manner.
- Exhibit yourself as a good steward in which best interest is maintained.
- Exhibits flexibility and creativity in meeting the demands and priorities of users and management.
- Documentation of activities is maintained in a proper and neat manner. This includes, but is not limited to: Daily task sheets, call tracking, equipment inventory, and new product requests.
- Emphasis on providing the best cost effective solutions that meet business needs.
- Other duties may be assigned.
Education And Experience:
Three to five years of experience in installing, setting up and supporting LAN systems and software and attached workstations. Must have stable work background with support experience in one or more workstation environments, such as Windows 2000 and XP.
Must possess excellent communication skills, organizational skills, and problem solving skills and effectively interact with several different personalities and levels of people. Must be self-motivated.